How is long-term care coordinated and provided?
Care is always coordinated through a local Care Navigator, your personal advocate. Our members develop close relationships with their Care Navigator, starting the day they join the program. We concentrate on quality of care, quality of life, and giving our members the ability to thrive in their own home for as long as they wish. When care is needed, our members make one call to their Care Navigator to coordinate services based on our members’ wishes. Though we provide guidance, all care decisions are ultimately made by the member receiving care. Care services are provided through our network of screened and approved service providers. Most of the services put into place by your Care Navigator are paid for through your membership, depending on the plan type you choose. Should you develop the need for out-of-home services like assisted living or skilled nursing, your Care Navigator will arrange that for you as well.